Delivery & Shipping Policy
At South Side Distribution, we know fast delivery matters—whether you’re a busy bike shop or an everyday rider. That’s why we’ve built a streamlined process to get your gear moving quickly and reliably.
Same-Day Dispatch Guarantee
We guarantee same-day dispatch for all orders placed by 1pm (AEST), Monday to Friday.
Orders received between 1pm–3pm will still be processed with urgency—if we can get it out same-day, we will!
All orders are shipped directly from our Woodend warehouse, ensuring fast service across Australia and New Zealand.
Shipping Carriers
We ship using Australia Post, providing reliable tracking and delivery for:
Domestic (Australia-wide) orders
New Zealand orders
You’ll receive tracking details as soon as your order is dispatched.
Shipping Costs & Free Shipping Thresholds
Australia – B2B (Bike Shops, Studios, Workshops):
Free shipping on orders over $500 (ex. GST)
Orders under $500: Shipping calculated at checkout based on your location
Express Post upgrades available
Australia – B2C (Direct-to-Rider):
Free shipping on orders over $69.99 (inc. GST)
Orders under $69.99: Shipping calculated at checkout based on your location
Express Post upgrades available
New Zealand:
Shipping rates are calculated at checkout
Australian GST is removed at checkout for NZ orders
Questions or Need Help?
We’re here to support you every step of the way. If you’ve got a shipping question or need help with your order:
Call us
Use our online chat
Email us anytime