Who are we?
South Side Distribution is a distributor of premium cycle products
Who do we sell to?
We sell predominately to bicycle shops around the country
If it says in stock, is it really in stock?
Absolutely! Rest assured it'll go out the same day or the next working day
How long do you take to despatch orders?
We aim to despatch all order received by 1pm (AEST) the same day Monday-Friday. Orders received after 1pm will go out the next working day
How long does delivery take?
Delivery to most parts of Australia is between 1-3 business days
Which courier do you use?
We've partnered with StarTrack and use their Premium Express service & also use Australia Post Express for smaller orders, including residential customer drop ship deliveries.
What does delivery cost?
StarTrack Premium Express is free on orders over $300 (ex GST). Below this threshold it costs $20 (ex GST)
Australia Post Express is free on orders over $200 (ex GST). Below this threshold it costs $12 (ex GST)
Please note all dropship orders will be sent out Australia Post Express.
How do I contact you?
You can chat online, email or call
What is your warranty on the products you sell?
The warranty on the products we sell depends on the warranty offered by the brand
How do I make a warranty claim?
Simply fill out the online warranty claim form and we're take care of it and keep you updated
How do I make a return?
Simply fill out the online returns form and we'll email you a returns number. Please clearly write this number on the shipping address label